Delivery and Returns

Delivery

Packages are generally delivered within 3 days after receipt of payment and are shipped via our in-house delivery.

Delivery is from Monday to Friday, 10am – 6 pm. There are no deliveries on weekends and public holidays.

Local delivery is FREE for orders $150 nett and above! For orders less than $150, a delivery charge of $10 will apply. Applicable GST shall be charged at checkout.

 

Returns

We will always strive to make sure that items delivered to you are accurate and in good condition.

If you have a request for replacement, exchange, credit or refund, please contact our customer service within 7 days upon receiving your order, subjected to the following terms and conditions:

  • Item must be in their original purchase condition.
  • All packaging of each item must remain unopened and not defaced in any manner.
  • Items purchased as part of a set or multi-item pack must be returned as a whole set.
  • Items that are labeled as “Non-returnable” and/or “Non-refundable” on www.honeyworld.sg, will not be accepted in our return and refund policy.

All requests must go through our customer service and they will be assessed on a case by case basis. The decision of Swift Health Food (Singapore) Pte Ltd shall be final.

You can reach us by submitting a request via 'Contact Us' on our website or alternatively, email us at “contactus@honeyworld.sg”, with your order number, item details, your contact details, and your request.


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